Long-Term Care Problem Solving Guidelines for Use in Conflict Management
Conflict is defined as a clash or struggle that occurs when a real or perceived threat or difference exists in the desires, thoughts, attitudes, feelings or behaviors of two or more people.
Organizations recognize increased conflict for all staff as they become larger and more complex. early recognition of conflict and identifying it for what it is helps us to commit time, enegry and skills to deal with it. Failure to deal with conflict can destroy a team or organization.
Conflict provides the opportunity for creative problem solving. Many of our patterns of behavior were learned years ago as children and we have practiced them ever since. They center around our beliefs, culture, desires, attitudes, morals and ethics. Conflict can and does occur at any moment, as it is inevitable, essential and even desireable. As leaders we must be careful to deal with conflict constructively.
Problem Solving Guidelines for Use in Conflict Management:
1. Provide a private environment to begin the discussion nad limit distractions.
2. Focus on the issue or problem, not the individuals.
3. Respect the differing values and viewpoints of all parties.
4. Listen carefully.
5. Define the problem.
6. Separate fact from feeling.
7. Give each person the opportunity to state his/her views and concerns.
8. State the main issue based on common goals.
9. Find a solution which includes consensus and satisfaction for all parties
Most people don't seek conflict out as a good thing, but rather learn to see it as a neutral.
Ecumen Consulting provides training on leadership and conflict management.
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